Sailaja comes with over 27 years of multi-functional experience in Operations Management in the Life Insurance domain, across the Public and Private Sectors of the Insurance industry.

Sailaja has a proven track record of achievements in risk-based Underwriting, Claims management with analytics on Early claims, end to end process design /implementation of customer onboarding to claims settlement. She is competent in designing business processes, conceptualizing , implementing technological solutions to complex business needs. She also has extensive experience in driving change management to transform the effectiveness of inbound/outbound customer interactions, CSAT and TNPS.